VestaVu Support

How much does VestaVu cost?

VestaVu provides subscribers with two optional payment plans. When you register for a new account, you can choose pay up-front for a 1-year subscription at a cost of  $180, only $15 dollars per month. Or, you can choose to be on a monthly payment plan at a cost of $19.95 per month. There is a $29.95 set-up fee for all new subscriptions.

*What kind of camera do I need? 

Any popular digital camera 5 megapixels or higher would be sufficient to use for VestaVu. However, a camera with a wide-angle lens or one with a wide-angle lens attachment would make any room look larger and allow you to fit smaller rooms within the image.

Can I create unlimited tours?

Yes. You can create as many tours as you like.

How long does it take to create a virtual tour and flyer?

It takes 10 simple steps to create a tour and a flyer. Before starting a new tour please make sure you have all of your property photos stored on your computer, and the details of your property listing. You should be able to create a tour in less then thirty minutes.

Do you have a tutorial showing how a tour is created?

Yes. There is a video tutorial on the support page that shows you how to create a tour. We suggest that you view this tutorial before creating your first tour.

Can I move back to previous steps within the tour creation console?

Yes, however, you must first complete the current step and then you can click on the highlighted “back” button to move back to previous steps. The tour console will highlight either the “back” button or the “next” button when it is OK to move to the next step.

How many documents can I upload to my tour?

The document upload is unlimited.

What kind of documents can I upload to my tour?

You can upload surveys, floor plans, homeowner association information, seller disclosure documents, and even upload you own custom documents. VestaVu accepts PDF, Word, and JPEG files. If you want to upload a video file, VestaVu accepts .MOV and .WMF video files.

*What image types and sizes can I upload to VestaVu?

VestaVu accepts photos in the JPEG format and recommends that the image have a minimum pixel size of 640 x 480.

Can I upload photos shot in “portrait” format?

We recommend all tour photos be shot in “landscape” format, however, we understand that sometimes it’s not possible due to the limited space in bathrooms, etc. If you have to upload images in the “portrait” format, please only select the “landscape” images to build your tour. We have a complete tutorial on how to shoot better photos and the difference between “landscape” and “portrait” photos in the support section of our website.

How can I make sure my photos meet the requirements of VestaVu?

Please read the tutorial “Preparing photos for VestaVu.” This document is in the support section of our website and offers information on how to optimize your virtual tour.

How many photos can I upload to my tour?

You can upload a maximum of 20 photos for your tour. VestaVu requires a minimum of 10 photos to create a tour. During the tour creation process, out of all the photos you uploaded you will be asked to select 10 photos to be used in your tour. All of your uploaded photos will also be on the photo carousel on the right side of the virtual tour player. Viewers can click on each of these photos and view them separately from the tour.

Can I delete photos in a tour that has already been completed?

Yes, you can delete any photo or photos that have not been already selected for a completed tour by selecting the “red” delete button next to each photo in step 2. If you see that the delete button is “gray” or not highlighted, that means that particular photo is currently being used in the completed virtual tour for that property. If you would like to delete a photo that is currently being used as a virtual tour photo, simply go to step 7 and click on the photo you want to delete to remove the “check icon” over the photo which means it is currently being used for the virtual tour. However, please be sure you select another photo to replace the one you deselected from the tour because the software will not allow you to proceed to any other step until you have 10 photos selected in step 7. You can then go back to step 2 and delete the photo that was being used for the tour, and upload any additional photos. Remember, that maximum amount of photos you can upload is twenty.

What happens to my tour and flyer when I change my contact information?

All of your existing tours are immediately updated with your new contact information. Any tours that you emailed or posted will immediately include your updated information. Since the flyer is a PDF file and cannot be changed, you will need to go to step 10 on your tour and preview your flyer to see the changes to your contact information. 

How you I post my tour to Facebook?

Launch the virtual tour that you created. On the lower left side of the tour you will see an icon for Facebook. Just click on this icon and Facebook will launch in a separate browser window. Login to Facebook and your tour appears in “Post to Profile.” Add a comment and then click on “share” and your tour will automatically be posted to your Facebook page.

How do I post my tour to Twitter?

Launch your virtual tour and click on the Twitter icon on the lower left of the tour window. Twitter will launch in a new browser window. Log on to your Twitter account. Copy the URL address for the virtual tour onto your clipboard. Add a comment to your post and then paste the URL into the post window.  Select “Tweet” and your virtual tour is not posted on your Twitter account.

How do I post my tour to my blog?

After you create a new tour, you immediately receive an email with a link to your virtual tour and your embed code. Copy the embed code to your clipboard and then paste it into your HTML blog posting window. Your posting will appear on your blog with a graphical link to your virtual tour.

How to I post my tour to the MLS?

When you create or update a tour, you immediately receive a “New Tour” email with a non-branded link to your virtual tour. On your property listing MLS page, copy and paste this non-branded tour link to the virtual tour link window on your MLS listing page.